FAQ
How long does it take for an order to arrive?
Most orders will arrive in approximately 5-35 days due to high demand.
All orders are fully tracked.
This depends on what product you ordered and where you live. As we ship all over the world, factors such as delayed logistics and customs clearance can affect delivery times. If a package is not delivered within 60 days of shipment, it will be considered lost. Please contact us and we will return your package as soon as possible free of charge.
Can I have a tracking number?
Most of our products come with a tracking code. Some smaller items are not available with tracking numbers. These smaller items are given a semi-tracking number that is not updated once they leave our customs and are shipped internationally. Whether or not a tracking code is available for your order, we offer a 100% satisfaction guarantee on all orders. That means no risk. We have you completely covered.
I ordered more than 2 items but only received one ... where is my order?
If you order more than one item at a time, they can be shipped separately to keep the total value of the order low and avoid additional duties or sales taxes charged by your local customs. You can receive one item before the other. So don't panic if you don't receive all the items at once .... they are on their way!
Why haven't I received an order confirmation?
Most of the time this is because our customers have accidentally misspelled their emails. We send several emails throughout the process, including an order confirmation and a shipping notification. If you believe you have entered your email address incorrectly, please contact us at.
Email: support@cosmetichealthworld.com and we will process it for you. (Please note: It is possible that our email response to you may end up in your spam folder. Please check if you are expecting a reply from us).
What is your refund policy?
We aim to provide a risk-free shopping experience. Please see our full refund policy on our website for more information. To be eligible for a return, your item must be unused and in the condition in which you received it.
We do not offer refunds for undelivered orders.
Can I cancel my order and request a refund?
We pride ourselves on our ability to cancel orders in a timely manner and at the customer's request. Please note that we only allow orders to be cancelled 24 hours after the order has been placed. Orders requested after this time cannot be cancelled. If you would like a refund of your money, you must return the product to us upon receipt.
Can I exchange my product?
If you receive a product that is faulty or damaged, please contact us immediately and we will reship your item as soon as possible.
How can I contact you?
If you have any questions that are not on this FAQ page, please contact us using the "Contact Us" tab above.
*** Please note: It is possible that our email response to you may end up in your spam folder. Please check if you are expecting a reply from us.
Translated with www.DeepL.com/Translator (free version)
Most orders will arrive in approximately 5-35 days due to high demand.
All orders are fully tracked.
This depends on what product you ordered and where you live. As we ship all over the world, factors such as delayed logistics and customs clearance can affect delivery times. If a package is not delivered within 60 days of shipment, it will be considered lost. Please contact us and we will return your package as soon as possible free of charge.
Can I have a tracking number?
Most of our products come with a tracking code. Some smaller items are not available with tracking numbers. These smaller items are given a semi-tracking number that is not updated once they leave our customs and are shipped internationally. Whether or not a tracking code is available for your order, we offer a 100% satisfaction guarantee on all orders. That means no risk. We have you completely covered.
I ordered more than 2 items but only received one ... where is my order?
If you order more than one item at a time, they can be shipped separately to keep the total value of the order low and avoid additional duties or sales taxes charged by your local customs. You can receive one item before the other. So don't panic if you don't receive all the items at once .... they are on their way!
Why haven't I received an order confirmation?
Most of the time this is because our customers have accidentally misspelled their emails. We send several emails throughout the process, including an order confirmation and a shipping notification. If you believe you have entered your email address incorrectly, please contact us at.
Email: support@cosmetichealthworld.com and we will process it for you. (Please note: It is possible that our email response to you may end up in your spam folder. Please check if you are expecting a reply from us).
What is your refund policy?
We aim to provide a risk-free shopping experience. Please see our full refund policy on our website for more information. To be eligible for a return, your item must be unused and in the condition in which you received it.
We do not offer refunds for undelivered orders.
Can I cancel my order and request a refund?
We pride ourselves on our ability to cancel orders in a timely manner and at the customer's request. Please note that we only allow orders to be cancelled 24 hours after the order has been placed. Orders requested after this time cannot be cancelled. If you would like a refund of your money, you must return the product to us upon receipt.
Can I exchange my product?
If you receive a product that is faulty or damaged, please contact us immediately and we will reship your item as soon as possible.
How can I contact you?
If you have any questions that are not on this FAQ page, please contact us using the "Contact Us" tab above.
*** Please note: It is possible that our email response to you may end up in your spam folder. Please check if you are expecting a reply from us.
Translated with www.DeepL.com/Translator (free version)